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This is achieved through a unified customer experience that is configuration-based and hosted in a central repository this means a change done to the services is instantly cascaded to all the channels at once.
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The platform changes the paradigm of integration from software project-based to User interface configuration. Integration Microservice: – Businesses that want to integrate auxiliary service providers such as Card payments, mobile money payment, Insurance payment, or bill payment face a challenge integrating with this service since Different service providers have different integration protocols such as SOAP, REST, XMLRPC. FLOW-Builder Microservice: – This service enables businesses to build USSD and Whatsapp Flows within a minute without requiring a technical team to develop the flow for them.Ģ. The solution has two plug & play components.ġ. Saada is a messaging and mobile money sales services for increasing digital sales and data collection, launched in Kenya. Through building trust in reviews and making repair costs easier for customers to access we hope to stimulate the market by encouraging people to get those watch and jewellery items out of their draws and get them repaired, serviced, valued or made into something else they love.”. Innovation in this space will unlock a new, bigger, online customer base to the repair industry. “The pandemic has accelerated the need to digitise the quoting and booking process so that repair businesses can continue to trade in a world where traditional face-to-face contact is difficult. The funds will be allocated to research and development of the platform ready for launch in December. Receiving the funds from Innovate UK is an amazing opportunity, it has given us the boost we need to launch and start supporting the industry we are so passionate about through these troubled times. Michael Jakobsen, Founder and CEO of RPAIR said: “As a team, we are really proud and excited to be launching RPAIR supporting an industry that two of our founder’s family have been a part of for over 30 years. RPAIR will help to support the Jewellery industry in what has been one of the toughest years on record, by enabling large and small retailers alike to have access to the RPAIR marketplace platform that connects watch and jewellery repair shops with customers so they can compare smart quotes on maintenance and repair work, acting as a channel for communication to simplify the repair experience for all.
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